The Grand Bahama Port Authority, Limited (GBPA) as the Regulatory Authority with responsibility for the water utility sector in Grand Bahama and oversight of the Grand Bahama Utility Company, Limited (GBUC) has recently received GBUC’s rate adjustment application. In keeping with its regulatory governance, GBPA must ensure efficient, cost-effective, and reliable operations of the water utility. As the island’s water utility provider, GBUC shall work under an agreed set of Standards of Service framework agreement to ensure it acts in the best interests of customers.
GBPA will provide access to the rate adjustment proposal and a feedback mechanism for customers on our website, www.gbpa.com. As regulator, the GBPA will ensure a fair and transparent review process while it balances the potential impact to customer bills with the need to have a healthy utility that meets its obligations to provide customers with the highest quality product and service.
GBPA will thoroughly review the application in detail and provide a decision to GBUC no later than May 1, 2023. We understand fully the importance of ensuring that this island has access to a consistent and quality supply of potable water that meets World Health Organization (WHO) guidelines. We are cognizant of the critical role of water in our everyday life and future development. We act in accordance with best practices and industry standards to balance the needs of our customers, protect our natural resources, and ensure we have a sustainable and storm resilient utility.